Home cleaning
Services provided based on the schedule registered by the customer. The work mainly involves cleaning and tidying homes and offices...
Deep cleaning
Optimal cleaning services for large spaces or homes with a high workload, comprehensive deep cleaning, and more...
Clean up the air-condition
Helps improve air quality, reduce energy consumption, and extend the lifespan of air conditioners at home or in the office...
Office cleaning
Services provided based on the schedule registered by the customer. The work mainly involves cleaning and organizing office spaces...
Sofa - Mattress cleaning
Eliminate stains and harmful pathogens from your sofa, curtains, and mattress right at your home...
Disinfect and kill insects
A team of specialists will come directly to disinfect all areas, keeping your living space clean and safe...
Chauffeur
The driver service provides a safe solution, allowing you to get home safely without needing to drive yourself...
☉ YOU ARE LOOKING FOR
SERVICE
It only takes 60 seconds to quickly and conveniently schedule household services such as house cleaning, grocery shopping, cooking, laundry, air conditioning cleaning, and more. The home service collaborators or partners will proactively receive tasks, contact, and confirm directly with customers through the application.
☉ GUIDE
SERVICE USAGE STEPS
ON MAGICHANDS APP
Select homecare service
The app offers a variety of convenient services, ready to assist you.
Set schedules and choose your home's location.
Specify the date, time, and location to book services on the MagicHands app in less than 60 seconds. You can choose the number of uses according to your service needs.
Proceed to work
The collaborators will confirm their arrival at your home as scheduled and carry out the tasks. Quality and professionalism are always guaranteed, placing quality as the top priority at 100%.
Feedback & Ratings
You can rate the quality of the service through the MagicHands app.
☉ PERFECT CHOICE
MAGICHANDS WON'T LET YOU DOWN
Fast booking
With just a few taps on the app in under 60 seconds, you can schedule a service and welcome a cleaner to your door within an hour.
Transparent pricing
Service costs are clearly displayed on the app, with no additional fees, ensuring fairness and transparency.
Various services
MagicHands offers a variety of services to meet all your household needs, from cleaning to maintenance, always ready to serve.
Maximum safety
MagicHands employees are carefully selected, have transparent background records, and are closely supervised by the company throughout their work, ensuring peace of mind for customers.
☉ FEEDBACK
WHAT CUSTOMERS SAY
☉ IMPRESSIVE NUMBERS
Are you ready to experience?
Download, register, and experience the convenient services available only on the MagicHands app.
FAQs
1. What is the MagicHands app?
MagicHands is an app that allows customers to quickly book household services such as house cleaning, grocery shopping, cooking, laundry, air conditioning cleaning, and more directly on the app. Customers only take 60 seconds to schedule a service on the app. Home service collaborators or partners will proactively accept tasks, contact, and confirm with customers directly through the application.
2. How long does it take for someone to accept a job after successful registration?
When a job is posted on the system, MagicHands collaborators will proactively accept the job within 5-10 minutes. For weekends, holidays, or peak hours, customers are advised to post jobs 1-2 days in advance to ensure that someone is available to accept the work.
3. Why should you rate each task performed by the Tasker?
Rating a task is your way of providing feedback about the hourly cleaning service, allowing us to improve and develop services that better meet market demands. Please rate the task within 24 hours to ensure your ‘Warranty’ rights in case the quality of the task does not meet your satisfaction. Our customer care team is enthusiastic, highly skilled, and ready to assist you 24/7.
4. Are MagicHands workers reputable and reliable?
All collaborators working on the MagicHands system have complete personal records and documents, especially a certificate of good conduct verified by the local authority. They also have at least one year of cleaning experience. They are interviewed and assessed by MagicHands for their knowledge and skills, and receive additional training in professional standards before officially becoming MagicHands collaborators. Therefore, customers can be completely assured of the reputation and quality of MagicHands home service collaborators.
5. Can I schedule a house cleaning for 06:00?
MagicHands offers house cleaning services from 06:00 to 23:00 every day.
6. Will the cleaners come to do house cleaning on holidays and special occasions?
MagicHands operates continuously during all holidays and special occasions, so customers can relax and enjoy their time off. However, to ensure that someone is available to accept jobs during these peak times, MagicHands encourages customers to post jobs 1-2 days in advance.
7. How can I identify the cleaners from MagicHands?
MagicHands takes pictures of the workers when they register to use the app. The image of the cleaner will be displayed on the app. The MagicHands app will show the picture of the collaborator who has accepted the job you posted. You can scan the QR code of the collaborator to verify and identify the collaborator arriving to work using the QR code scanning feature on the MagicHands app.
8. How will issues such as damage or loss of property be handled during the work process?
We work with a high sense of responsibility, dedication, and respect. However, we understand that accidents or mistakes can sometimes happen. If any issues occur, such as breakage, damage, or loss of property, please file a complaint and let us know what happened so we can provide a reasonable solution.
You can file a complaint in two ways:
Method 1: Directly complain to the service partner Customers can directly raise complaints about the service with the cleaning partner. In this case, the cleaning partner is responsible for resolving the complaint and responding to the customer as per their commitment.
Method 2: File a complaint through the company Please report and send detailed information about the incident to the MagicHands customer support team via the hotline: 077 413 5678.
Customers should include the following when submitting a report: detailed information about the incident, timeframes, and related evidence such as images or videos from cameras (if available).
